Feedback survey template
A ready feedback / NPS survey message template for WhatsApp and Telegram in five languages — consent-first, one quick question, with a follow-up prompt.
When to use it
Send shortly after an interaction to opted-in customers, asking one quick rating question rather than a long form — response rates are far higher. Follow up on a low score to learn the real reason (an AI survey agent can do this automatically), which is where the useful data actually lives.
Example message
Hi {name}, how was your experience with {business}? Reply with a number from 0 to 10. If it wasn’t a 10, we’d genuinely love to know what we could do better.
Copy it and replace the {curly} placeholders with your own merge fields.
Compliance & consent (read this first)
Send this only to people who have opted in to hear from you on this channel. WhatsApp and Telegram business messaging, GDPR and local marketing rules all require prior consent and an easy opt-out — so keep a record of consent, honour STOP/unsubscribe instantly, and never impersonate a bank, courier or authority. Consent-first is not optional; it is what keeps your sender reputation and your customers.
What will it cost to send?
Paste the message into the free SMS segment calculator to see how many segments (and how much) it costs — one emoji or accented character can double it.
Send it automatically
Wire this template into an AI agent so it goes out at the right moment and the agent handles the replies: