Review request template
A ready review / rating request message template for WhatsApp and Telegram in five languages — consent-first, well-timed, with a one-tap review link.
When to use it
Send a day or two after a positive experience — delivery received, service completed, stay checked out — when satisfaction is highest. Ask once, make it a single tap, and never incentivise a specific rating (that breaks platform rules); a well-timed, honest ask is what turns happy customers into public reviews.
Example message
Hi {name}, thanks for choosing {business}! If you have 30 seconds, we’d love your honest review — it really helps: {review_url}. And if anything fell short, just reply here and we’ll make it right.
Copy it and replace the {curly} placeholders with your own merge fields.
Compliance & consent (read this first)
Send this only to people who have opted in to hear from you on this channel. WhatsApp and Telegram business messaging, GDPR and local marketing rules all require prior consent and an easy opt-out — so keep a record of consent, honour STOP/unsubscribe instantly, and never impersonate a bank, courier or authority. Consent-first is not optional; it is what keeps your sender reputation and your customers.
What will it cost to send?
Paste the message into the free SMS segment calculator to see how many segments (and how much) it costs — one emoji or accented character can double it.
Send it automatically
Wire this template into an AI agent so it goes out at the right moment and the agent handles the replies: