AI clinic receptionist
A front-desk assistant that answers every patient call and message, books and reschedules against your calendar, and sends reminders — without giving medical advice.
The scenario
A clinic front desk is overwhelmed at exactly the wrong moments: the phone rings while staff are with a patient, messages pile up during lunch, and after hours nobody answers at all. Patients who cannot get through do not wait — they call another clinic — and no-shows from missed reminders quietly cost a fortune in empty chairs.
How SMS-24 handles it
SMS-24 answers patient calls and messages on Telegram, WhatsApp and voice, books and reschedules appointments against your live calendar over MCP, and triggers reminder templates to cut no-shows. It handles the administrative work only — hours, directions, what to bring, booking — and never gives clinical or medical advice; anything medical is routed to your staff. It discloses that it is an AI, keeps records encrypted, and hands off on request.
What it can (and can’t) do
An honest capability list — no autonomy theatre:
- Auto-reply on Telegram and WhatsApp in your persona’s tone of voice, around the clock.
- Real-time AI voice calls — Telegram voice today, PSTN through your own Twilio number.
- Answers grounded in your knowledge base and uploaded documents (PDF, DOCX, TXT, MD).
- Calls your own tools mid-conversation — CRM, calendar, order lookup — over MCP and function calling.
- Discloses that it is an AI and hands off to a human on request, in line with the EU AI Act.
- Keeps chat and voice-note history per conversation, encrypted at rest; you bring your own LLM key.
CRM & tools (MCP / function calling)
Connect your CRM, calendar or order system once and the agent uses it live. SMS-24 speaks the Model Context Protocol (MCP), so any tool you already expose as an MCP server becomes a function the agent can call mid-conversation — look up an order, check availability, create a ticket — and read the result back to the customer in their language. No bespoke glue code per integration.
Pricing
Plans start at €29/month. You bring your own LLM key (OpenAI, Anthropic or Gemini), so you pay your provider directly with no markup from us. Voice minutes and messenger accounts scale with the tier.
Start free See the Telegram AI agent
FAQ
Does it give medical advice?
No. It handles booking, reminders and admin questions only. Any clinical question is handed straight to your staff — it never diagnoses or advises.
Can it reduce no-shows?
Yes. It sends consent-based reminder messages ahead of the appointment and makes rescheduling one message away, which is what turns a no-show into a kept slot.
Is patient data handled safely?
Conversations are encrypted at rest and access is per-account. Connect only the systems you choose via MCP; the agent sees nothing you do not expose.