AI e-commerce agent
A storefront in the chat window: it recommends the right product, answers stock and shipping, nudges abandoned carts and takes the order — on WhatsApp and Telegram.
The scenario
Shoppers increasingly buy inside chat, not on the website: they ask “do you have this in medium?”, “when will it arrive?”, “is there a discount?” — and if the answer takes hours, they buy elsewhere. Meanwhile carts fill and go quiet, and a generic “you left something behind” email gets ignored.
How SMS-24 handles it
SMS-24 runs a shop persona on WhatsApp and Telegram that answers product, stock, sizing and shipping questions from your catalogue over MCP, recommends alternatives when something is out of stock, and takes the order or sends a checkout link. It can follow up on an abandoned cart with a genuine, useful message rather than spam, and hand a complex return or complaint to a human. It answers in the shopper’s language and discloses that it is an AI.
What it can (and can’t) do
An honest capability list — no autonomy theatre:
- Auto-reply on Telegram and WhatsApp in your persona’s tone of voice, around the clock.
- Real-time AI voice calls — Telegram voice today, PSTN through your own Twilio number.
- Answers grounded in your knowledge base and uploaded documents (PDF, DOCX, TXT, MD).
- Calls your own tools mid-conversation — CRM, calendar, order lookup — over MCP and function calling.
- Discloses that it is an AI and hands off to a human on request, in line with the EU AI Act.
- Keeps chat and voice-note history per conversation, encrypted at rest; you bring your own LLM key.
CRM & tools (MCP / function calling)
Connect your CRM, calendar or order system once and the agent uses it live. SMS-24 speaks the Model Context Protocol (MCP), so any tool you already expose as an MCP server becomes a function the agent can call mid-conversation — look up an order, check availability, create a ticket — and read the result back to the customer in their language. No bespoke glue code per integration.
Pricing
Plans start at €29/month. You bring your own LLM key (OpenAI, Anthropic or Gemini), so you pay your provider directly with no markup from us. Voice minutes and messenger accounts scale with the tier.
Start free See the Telegram AI agent
FAQ
Can it recommend products from my catalogue?
Yes — connect your catalogue and inventory as an MCP tool and it recommends in-stock items, checks sizes and suggests alternatives when something is unavailable.
How does cart recovery work?
It follows up on abandoned carts with a specific, helpful message (answering the likely blocker) and a checkout link — consent-first, not spam.
Can it take payment?
It takes the order and sends your checkout link; payment happens in your existing, PCI-compliant checkout, not in the chat.