AI FAQ bot
A bot that answers your frequently asked questions from your own documents — accurately, instantly, in the visitor’s language — and admits when it does not know.
The scenario
The same questions arrive every day — pricing, hours, policies, how something works — and answering them by hand is a slow tax on your team, while a stale FAQ page nobody reads does not help. A generic chatbot that makes things up is worse than nothing: one confidently wrong answer about a refund policy costs you a customer and a review.
How SMS-24 handles it
SMS-24 answers your FAQs on WhatsApp and Telegram straight from your uploaded documents (PDF, DOCX, TXT, MD), grounded so it quotes your actual policies rather than inventing them. It answers in the visitor’s language, links to the right page, and — crucially — says “I’m not sure, let me pass you to the team” instead of guessing. Update a document and the answers update; it discloses that it is an AI and can escalate to a human anytime.
What it can (and can’t) do
An honest capability list — no autonomy theatre:
- Auto-reply on Telegram and WhatsApp in your persona’s tone of voice, around the clock.
- Real-time AI voice calls — Telegram voice today, PSTN through your own Twilio number.
- Answers grounded in your knowledge base and uploaded documents (PDF, DOCX, TXT, MD).
- Calls your own tools mid-conversation — CRM, calendar, order lookup — over MCP and function calling.
- Discloses that it is an AI and hands off to a human on request, in line with the EU AI Act.
- Keeps chat and voice-note history per conversation, encrypted at rest; you bring your own LLM key.
CRM & tools (MCP / function calling)
Connect your CRM, calendar or order system once and the agent uses it live. SMS-24 speaks the Model Context Protocol (MCP), so any tool you already expose as an MCP server becomes a function the agent can call mid-conversation — look up an order, check availability, create a ticket — and read the result back to the customer in their language. No bespoke glue code per integration.
Pricing
Plans start at €29/month. You bring your own LLM key (OpenAI, Anthropic or Gemini), so you pay your provider directly with no markup from us. Voice minutes and messenger accounts scale with the tier.
Start free See the Telegram AI agent
FAQ
Where do its answers come from?
Only from the documents you upload — it is grounded on your knowledge base, so it quotes your real policies and does not invent answers.
What if a question is not covered?
It says it is not sure and offers to hand off to a human, rather than guessing. You would rather it admit a gap than confidently mislead a customer.
How do I update the answers?
Edit or replace the source document. There is no separate script to maintain — the bot answers from the current knowledge base.