AI order-status agent
A WISMO agent that answers “where is my order?” with the real tracking status, not a canned line — instantly, at any hour, in the customer’s language.
The scenario
“Where is my order?” (WISMO) is the single most common support message for any shop, and it is pure repetition: the customer wants one specific fact — where their parcel is — and they want it now. A human reading each order number and pasting a tracking link is slow and expensive, and out of hours the customer just waits and worries.
How SMS-24 handles it
SMS-24 recognises a WISMO request on WhatsApp or Telegram, asks for the order number or email if needed, looks up the live status through your order or courier system over MCP, and tells the customer exactly where the parcel is and when it is due — in their language. If something is genuinely wrong (lost, delayed, stuck in customs) it escalates to a human with the order attached instead of stalling. It discloses that it is an AI.
What it can (and can’t) do
An honest capability list — no autonomy theatre:
- Auto-reply on Telegram and WhatsApp in your persona’s tone of voice, around the clock.
- Real-time AI voice calls — Telegram voice today, PSTN through your own Twilio number.
- Answers grounded in your knowledge base and uploaded documents (PDF, DOCX, TXT, MD).
- Calls your own tools mid-conversation — CRM, calendar, order lookup — over MCP and function calling.
- Discloses that it is an AI and hands off to a human on request, in line with the EU AI Act.
- Keeps chat and voice-note history per conversation, encrypted at rest; you bring your own LLM key.
CRM & tools (MCP / function calling)
Connect your CRM, calendar or order system once and the agent uses it live. SMS-24 speaks the Model Context Protocol (MCP), so any tool you already expose as an MCP server becomes a function the agent can call mid-conversation — look up an order, check availability, create a ticket — and read the result back to the customer in their language. No bespoke glue code per integration.
Pricing
Plans start at €29/month. You bring your own LLM key (OpenAI, Anthropic or Gemini), so you pay your provider directly with no markup from us. Voice minutes and messenger accounts scale with the tier.
Start free See the Telegram AI agent
FAQ
How does it find the order?
It asks for the order number or the email/phone on file, then queries your order or courier system as an MCP tool for the live status — no static, out-of-date copy.
What if the order is lost or stuck?
It recognises the exceptions and hands off to a human with the order and conversation attached, rather than repeating a tracking line that does not help.
Does it work outside business hours?
Yes — it answers 24/7, which is exactly when WISMO anxiety peaks and no human is at the desk.