AI restaurant reservation agent
A reservations host that answers every call and message, checks live table availability, confirms the booking and follows up so fewer tables sit empty.
The scenario
A restaurant phone rings during the dinner rush — the worst possible time to stop and take a booking — and messages on WhatsApp go unanswered until someone has a free minute, which is never on a Friday. Meanwhile no-shows leave prime tables empty and there was no easy way to confirm ahead.
How SMS-24 handles it
SMS-24 takes reservations on WhatsApp, Telegram and voice, checks live table availability through your booking system over MCP, and confirms the booking with party size, time and any notes (allergies, high chair, window seat). It sends a confirmation and a consent-based reminder to cut no-shows, handles changes and cancellations the same way, and hands special requests to staff. It answers in the guest’s language and discloses that it is an AI.
What it can (and can’t) do
An honest capability list — no autonomy theatre:
- Auto-reply on Telegram and WhatsApp in your persona’s tone of voice, around the clock.
- Real-time AI voice calls — Telegram voice today, PSTN through your own Twilio number.
- Answers grounded in your knowledge base and uploaded documents (PDF, DOCX, TXT, MD).
- Calls your own tools mid-conversation — CRM, calendar, order lookup — over MCP and function calling.
- Discloses that it is an AI and hands off to a human on request, in line with the EU AI Act.
- Keeps chat and voice-note history per conversation, encrypted at rest; you bring your own LLM key.
CRM & tools (MCP / function calling)
Connect your CRM, calendar or order system once and the agent uses it live. SMS-24 speaks the Model Context Protocol (MCP), so any tool you already expose as an MCP server becomes a function the agent can call mid-conversation — look up an order, check availability, create a ticket — and read the result back to the customer in their language. No bespoke glue code per integration.
Pricing
Plans start at €29/month. You bring your own LLM key (OpenAI, Anthropic or Gemini), so you pay your provider directly with no markup from us. Voice minutes and messenger accounts scale with the tier.
Start free See the Telegram AI agent
FAQ
Does it check real table availability?
Yes — connect your reservation system as an MCP tool and it books only against genuinely free tables, so it never confirms a slot you cannot honour.
Can it cut no-shows?
Yes. It sends a consent-based reminder before the booking and makes cancelling or changing one message away, freeing the table in time to refill it.
Can it capture special requests?
Yes — allergies, party size, seating preferences and occasions are captured with the booking and passed to your staff.