AI sales agent
A sales persona that never sleeps: it greets every prospect the moment they message or call, qualifies them, and moves the good ones toward a demo or checkout.
The scenario
Inbound and outbound sales rarely happen at a convenient hour. A prospect messages your Telegram or WhatsApp at 11pm asking about a plan, or a form lead goes cold before anyone calls back. Every hour of silence costs a deal. A sales agent has to qualify the person, answer pricing and objection questions accurately, and move them toward a demo or checkout — without sounding like a scripted bot or over-promising.
How SMS-24 handles it
SMS-24 runs a sales persona you define — its tone, product knowledge and the offers it may make — across your linked Telegram and WhatsApp accounts and on real-time voice calls. It greets instantly, answers from your uploaded price list and product docs, and calls your CRM over MCP to log the lead, check stock or book a slot. It qualifies with your questions, never invents a discount you did not authorise, discloses that it is an AI, and hands warm leads to a human the moment the deal needs one.
What it can (and can’t) do
An honest capability list — no autonomy theatre:
- Auto-reply on Telegram and WhatsApp in your persona’s tone of voice, around the clock.
- Real-time AI voice calls — Telegram voice today, PSTN through your own Twilio number.
- Answers grounded in your knowledge base and uploaded documents (PDF, DOCX, TXT, MD).
- Calls your own tools mid-conversation — CRM, calendar, order lookup — over MCP and function calling.
- Discloses that it is an AI and hands off to a human on request, in line with the EU AI Act.
- Keeps chat and voice-note history per conversation, encrypted at rest; you bring your own LLM key.
CRM & tools (MCP / function calling)
Connect your CRM, calendar or order system once and the agent uses it live. SMS-24 speaks the Model Context Protocol (MCP), so any tool you already expose as an MCP server becomes a function the agent can call mid-conversation — look up an order, check availability, create a ticket — and read the result back to the customer in their language. No bespoke glue code per integration.
Pricing
Plans start at €29/month. You bring your own LLM key (OpenAI, Anthropic or Gemini), so you pay your provider directly with no markup from us. Voice minutes and messenger accounts scale with the tier.
Start free See the Telegram AI agent
FAQ
Can it make outbound sales calls?
Yes — Telegram voice today, and PSTN through your own Twilio number. Outbound calling must respect consent and local rules; the agent discloses it is an AI and honours do-not-contact requests.
Will it invent discounts or promises?
No. It only offers what you put in its knowledge base and the tools you connect. Anything outside that it declines or escalates to you rather than guessing.
Which languages can it sell in?
It replies in the customer’s language — including English, Russian, Ukrainian, Polish and German — switching mid-conversation as needed.