Abandoned cart template
A ready abandoned-cart recovery message template for WhatsApp and Telegram in five languages — consent-first, helpful not pushy, with a resume-checkout link.
When to use it
Send a few hours after a cart is left, only to customers who opted in. The best recovery message addresses the likely blocker (a question, shipping cost, a nudge) rather than just nagging — and it should offer help, not only a discount, so you keep margin and goodwill.
Example message
Hi {name}, you left {item} in your cart. Still deciding? Happy to answer any question right here. When you’re ready, pick up where you left off: {cart_url}.
Copy it and replace the {curly} placeholders with your own merge fields.
Compliance & consent (read this first)
Send this only to people who have opted in to hear from you on this channel. WhatsApp and Telegram business messaging, GDPR and local marketing rules all require prior consent and an easy opt-out — so keep a record of consent, honour STOP/unsubscribe instantly, and never impersonate a bank, courier or authority. Consent-first is not optional; it is what keeps your sender reputation and your customers.
What will it cost to send?
Paste the message into the free SMS segment calculator to see how many segments (and how much) it costs — one emoji or accented character can double it.
Send it automatically
Wire this template into an AI agent so it goes out at the right moment and the agent handles the replies: