Delivery notification template
A ready delivery / “out for delivery” notification template for WhatsApp and Telegram in five languages — consent-first, with tracking link and time window.
When to use it
Send when the parcel ships and again when it is out for delivery, so the customer can be home or update the instructions. A same-day “out for delivery, arriving between X and Y” message is what prevents failed deliveries and the missed-parcel support wave that follows.
Example message
Good news, {name}! Your order {order_id} is out for delivery today, arriving between {time_from} and {time_to}. Track live: {tracking_url}. Reply if you need to change the delivery instructions.
Copy it and replace the {curly} placeholders with your own merge fields.
Compliance & consent (read this first)
Send this only to people who have opted in to hear from you on this channel. WhatsApp and Telegram business messaging, GDPR and local marketing rules all require prior consent and an easy opt-out — so keep a record of consent, honour STOP/unsubscribe instantly, and never impersonate a bank, courier or authority. Consent-first is not optional; it is what keeps your sender reputation and your customers.
What will it cost to send?
Paste the message into the free SMS segment calculator to see how many segments (and how much) it costs — one emoji or accented character can double it.
Send it automatically
Wire this template into an AI agent so it goes out at the right moment and the agent handles the replies: