Order confirmation template
A ready order confirmation message template for WhatsApp and Telegram in five languages — consent-first, with order number, total and tracking link.
When to use it
Send immediately after checkout to reassure the customer the order went through and set delivery expectations. A clear confirmation with the order number and total reduces “did my order work?” support tickets and builds trust for the next purchase.
Example message
Thanks for your order, {name}! Order {order_id} is confirmed — total {amount}. We’ll message you when it ships. Track it anytime here: {tracking_url}. Questions? Just reply.
Copy it and replace the {curly} placeholders with your own merge fields.
Compliance & consent (read this first)
Send this only to people who have opted in to hear from you on this channel. WhatsApp and Telegram business messaging, GDPR and local marketing rules all require prior consent and an easy opt-out — so keep a record of consent, honour STOP/unsubscribe instantly, and never impersonate a bank, courier or authority. Consent-first is not optional; it is what keeps your sender reputation and your customers.
What will it cost to send?
Paste the message into the free SMS segment calculator to see how many segments (and how much) it costs — one emoji or accented character can double it.
Send it automatically
Wire this template into an AI agent so it goes out at the right moment and the agent handles the replies: